Refund and Returns Policy

At Enhance Beauty, customer satisfaction is important to us. We carefully inspect every order before dispatch to ensure you receive authentic, high-quality products.

If you experience any issue with your order, we are happy to assist in accordance with this Return & Refund Policy.

To qualify for a return or exchange, you must notify us within 3 days (72 hours) of receiving your order.

Returned items must be:

• Unused and unopened
• In their original packaging
• Accompanied by proof of purchase (receipt or order confirmation)

Eligibility for Returns & Refunds

We accept returns, exchanges, or refunds under the following circumstances:

1. Wrong Item Delivered

If you receive an item different from what you ordered, we will replace it at no additional cost.

Enhance Beauty will cover all return and replacement shipping costs.

2. Item Damaged on Arrival

If your order arrives damaged during delivery, please notify us within 48 hours and provide:

• Clear photographs of the product
• Photos of the outer packaging
• Your order number

Once verified, we will arrange either:

• A replacement product, or
• A full refund, depending on product availability.

3. Missing Item

If an item is missing from your order, contact us within 48 hours of delivery.

Once verified, we will:

• Ship the missing item, or
• Issue a refund for the missing product.

4. Order Not Delivered

If your order has not arrived within the expected delivery period, please contact us.

We will investigate with the courier before arranging either:

• A replacement shipment, or
• A full refund where applicable.

5. Change of Mind

Due to hygiene and safety reasons, we generally do not accept returns for change of mind on skincare, cosmetics, beauty products, or haircare products once they have been delivered.

However, unopened and unused items may be considered for return within 3 days of delivery, subject to approval.

If approved:

• Return shipping costs are the customer’s responsibility.
• Original delivery charges are non-refundable.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns for:

• Opened skincare products
• Used cosmetics
• Used beauty tools
• Products with broken safety seals
• Products damaged due to misuse
• Gift cards or promotional items

Unless:

• The wrong item was delivered, or
• The item arrived damaged.

Return Process

To request a return, please contact us within the stated return period.

Kindly provide:

• Your full name
• Order number
• Product name
• Reason for return
• Photos where applicable

If your request is approved, we will provide instructions on how and where to return your item.

Please do not send products back without prior approval.

Return Shipping Costs

Enhance Beauty will cover return shipping costs only when:

• The wrong product was sent
• The product arrived damaged
• The item received is defective

For all other approved returns, return shipping costs will be the customer’s responsibility.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed within 5 business days.

Refunds will be issued using the original payment method whenever possible.

Depending on your payment provider or financial institution, it may take additional time for the funds to reflect in your account.

Shipping charges are non-refundable unless the return resulted from our error.

Exchange

We only replace items that:

• Arrive damaged
• Are defective
• Were incorrectly shipped

If you require an exchange, please contact us within the applicable reporting period.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible.

Contact Us

For all return, refund, exchange, or order-related inquiries, please contact us through our official channels:

📧 Email: support@enhancebeauty.co.ke

📞 Phone / WhatsApp: +254 716 985 960

🌐 Website: www.enhancebeauty.co.ke