Terms & Conditions Welcome to Enhance Beauty (“Enhance Beauty”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, products, and services (collectively referred to as the “Services”). By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue use of our Services. 1. Company Information Enhance Beauty is a Kenyan beauty and skincare retailer specializing in authentic skincare, haircare, cosmetics, beauty tools, and personal care products. All references to “we”, “our”, or “us” refer to Enhance Beauty. 2. Eligibility By using our website, you confirm that: You are at least 18 years old or have permission from a parent or legal guardian. You have the legal capacity to enter into a binding agreement. The information you provide is accurate, complete, and up to date. 3. Products & Services We strive to ensure that all products displayed on our website are accurately described. However: All products are subject to availability. Product images are for illustration purposes and actual packaging may vary due to manufacturer updates. We reserve the right to discontinue, modify, or limit the quantity of any product without prior notice. We reserve the right to refuse the sale of products where necessary. 4. Pricing All prices are displayed in Kenya Shillings (KES). Prices include applicable taxes unless otherwise stated. Prices may change without prior notice. Promotional offers are available for limited periods and while stocks last. In the event of a pricing error, we reserve the right to cancel or decline the affected order. 5. Payments We accept secure payments through our approved payment channels. Accepted payment methods include: M-PESA Airtel Money Visa Mastercard Debit Cards Credit Cards We reserve the right to cancel any transaction suspected of fraud or unauthorized activity. 6. Orders & Acceptance Submitting an order constitutes an offer to purchase. Your order is only confirmed once: Payment has been successfully received (where applicable), and You receive an order confirmation from Enhance Beauty. We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to: Product unavailability Pricing errors Payment issues Suspected fraudulent activity 7. Shipping & Delivery Our shipping procedures are governed by our Shipping Policy. Please note that: Delivery timelines are estimates only. Courier delays may occasionally occur. Enhance Beauty is not responsible for delays caused by courier companies, weather conditions, public holidays, or other circumstances beyond our reasonable control. 8. Returns & Refunds Returns, exchanges, and refunds are governed by our Return & Refund Policy. Due to hygiene and safety reasons, opened or used skincare, cosmetics, beauty, and personal care products cannot be returned unless: The wrong item was delivered. The product arrived damaged. The product is defective. 9. Customer Accounts You may choose to create an account when shopping on our website. You are responsible for: Keeping your login credentials confidential. All activities conducted through your account. Enhance Beauty shall not be liable for unauthorized access resulting from failure to safeguard your login details. 10. Authentic Products Enhance Beauty is committed to supplying genuine, authentic, and quality beauty products sourced from reputable manufacturers and authorized suppliers. Customers are encouraged to carefully read product descriptions before placing an order. 11. Intellectual Property All content available on this website, including but not limited to: Product descriptions Logos Images Graphics Website design Text Branding is the intellectual property of Enhance Beauty or its licensors. No content may be copied, reproduced, distributed, or used without our prior written consent. 12. Acceptable Use You agree not to: Use the website for unlawful purposes. Attempt to interfere with website security. Upload malicious software or harmful code. Misrepresent your identity. Violate the rights of other users. Use our content without authorization. 13. Product Disclaimer Our products are intended for cosmetic and personal care use only. Individual results may vary depending on skin type, hair type, allergies, usage, and lifestyle factors. The information provided on this website is for general informational purposes and should not replace professional medical advice. If irritation or an allergic reaction occurs, discontinue use immediately and seek medical advice where necessary. 14. Limitation of Liability To the fullest extent permitted by Kenyan law: Enhance Beauty shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or Services. Our total liability shall not exceed the purchase price of the product giving rise to the claim. 15. Indemnification You agree to indemnify and hold harmless Enhance Beauty, its owners, employees, representatives, and affiliates from any claims, damages, liabilities, costs, or expenses arising from: Your misuse of our website; Violation of these Terms & Conditions; or Breach of applicable laws. 16. Privacy Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. 17. Third-Party Links Our website may contain links to third-party websites for your convenience. Enhance Beauty is not responsible for the content, privacy practices, products, or services offered by those websites. 18. Force Majeure Enhance Beauty shall not be liable for any delay or failure to perform its obligations due to events beyond our reasonable control, including but not limited to: Natural disasters Floods Fire Power outages Internet disruptions Industrial strikes Government actions Pandemics Civil unrest 19. Governing Law These Terms & Conditions shall be governed and interpreted in accordance with the laws of the Republic of Kenya. Any disputes arising from the use of this website or our Services shall be subject to the exclusive jurisdiction of the Kenyan courts. 20. Changes to These Terms Enhance Beauty reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any revisions become effective immediately upon publication on our website. Continued use of our website constitutes acceptance of the updated Terms. 21. Contact Us If you have any questions regarding these Terms & Conditions, our products, or your order, please contact us: Enhance Beauty 📧 Email: support@enhancebeauty.co.ke 📞 Phone / WhatsApp: +254 716 985 960 🌐 Website: www.enhancebeauty.co.ke Our customer support team will be happy to assist you during our business hours.
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